Privacy Notice

Information We May Collect

The information involved depends on how you use the website. You may provide information directly when you submit a form, enter a search query, request support or communicate with a listed contact channel. This may include your name, email address, telephone number, location or region, message content and any details you choose to provide.

When you browse the site, technical and usage data may be generated automatically. Examples include your IP address, browser type, operating system, device category, language, time zone, referring page, pages viewed, links selected, download activity, session timestamps, cookie identifiers, error logs and basic diagnostic information.

Opening or maintaining a brokerage account may require identity documents, tax information, financial details, suitability information, payment records and transaction data. Such information is normally collected and controlled by the licensed brokerage or regional service entity shown in the relevant account-opening flow, not merely because you viewed this website.

Please do not submit passwords, one-time verification codes, full payment credentials, identity documents or other highly sensitive information through a general website form or ordinary email unless an authenticated service process specifically requests it.

How Information May Be Used

Website-related information may be used to deliver requested pages, process search or support requests, maintain language and device preferences, improve navigation, diagnose errors, measure performance, prevent misuse and protect the security of the website.

Information may also support analytics, product and content improvement, service communications, fraud prevention, legal compliance, recordkeeping and the establishment, exercise or defense of legal claims. Where consent is required for marketing, advertising or non-essential technologies, the relevant choice should be provided before or when that processing occurs.

Personal information should be used for a stated or reasonably compatible purpose and limited to what is relevant for that purpose. Where a Moomoo app or brokerage service is involved, the applicable regional privacy policy, customer agreement and in-product notice determine the specific purposes and legal bases.

Automated tools may help organize requests, detect security events, personalize content or generate support responses. Automated output can be incomplete or incorrect and should not be treated as a substitute for reviewing the underlying record or contacting the responsible service provider.

Cookies and Similar Technologies

Cookies, local storage, software development kits, pixels and similar technologies may be used to keep essential page functions working, remember preferences, understand traffic, measure campaigns, improve content and help protect sessions from abuse.

• Essential technologies support security, navigation and basic page operation.
• Preference technologies remember settings such as language, region or display choices.
• Analytics technologies help measure visits, page performance, errors and feature usage.
• Advertising technologies, where used and legally permitted, may measure campaigns or help select more relevant promotions.

You can usually manage cookies through browser or device settings and, where available, a consent or privacy-choice tool. Blocking essential technologies may prevent login, preference saving, download routing or other parts of the site from working correctly. Third-party analytics, app stores and social platforms may apply their own cookie and tracking policies.

Information Sharing and International Transfers

Information may be disclosed to hosting, security, analytics, communications, customer-support, cloud, payment or other service providers that process data for defined purposes. Appropriate contractual, confidentiality and security obligations should apply to those providers where required by law.

When you choose to open an account, download an application or use a regulated service, information may be transferred to the Moomoo technology company, licensed brokerage or affiliate responsible for that service in your jurisdiction. The receiving entity's own privacy notice and customer documentation govern that processing.

Information may also be disclosed where required by law, regulation, court order, exchange rule or a lawful request from a regulator or public authority; to investigate fraud, security incidents or misuse; to protect legal rights; in connection with a merger, financing, reorganization or transfer of business; or with your direction or consent.

Service providers and regional entities may process information in countries other than the country where it was collected. Where cross-border transfer rules apply, the responsible entity should use an available legal mechanism and safeguards appropriate to the destination and the information involved.

Links to app stores, news services, social networks and other external websites are controlled by third parties. Their collection, use, disclosure and security practices are governed by their own privacy notices, not this page.

Retention and Information Protection

Information should be retained only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining security records, resolving disputes, enforcing agreements and meeting legal, regulatory, tax, accounting or audit requirements.

Retention periods may differ by information type. Short-lived technical logs may be deleted or aggregated sooner, while account, identity, transaction, complaint or regulatory records may need to be retained for longer periods under the rules applicable to the responsible service entity. Backup copies may remain for a limited period until they are overwritten or securely deleted.

Reasonable administrative, technical and organizational measures may include access controls, authentication, encryption in transit, monitoring, logging, vulnerability management, employee confidentiality requirements, backups and incident-response procedures. No internet transmission or storage system can be guaranteed to be completely secure.

You can reduce risk by using strong and unique passwords, enabling available security controls, keeping devices and applications updated, checking domain names before signing in and never disclosing passwords or verification codes to an unsolicited caller or message sender.

Your Privacy Rights and Choices

Depending on your location and the entity controlling your information, you may have the right to request access, correction, deletion, restriction, portability or an explanation of certain processing. You may also be able to object to processing, withdraw consent, opt out of direct marketing or certain advertising disclosures, and complain to a privacy or data-protection authority.

A request may require identity verification and enough information to locate the relevant record. Some requests may be limited where retention is required by financial-services, anti-money-laundering, tax, fraud-prevention, litigation or other legal obligations. Withdrawing consent does not affect processing that was lawful before withdrawal.

Cookie and marketing choices can usually be changed through the relevant browser, device, email or regional privacy-control interface. For brokerage-account data, submit the request to the licensed entity identified in your account documents or regional Moomoo privacy notice.

Children and Minors

This website and regulated investment services are not directed to children who cannot lawfully consent or open an account in the relevant jurisdiction. If information about a child has been submitted without appropriate authority, the responsible data controller should be contacted so the matter can be reviewed.

Scope, Regional Notices and Policy Updates

Moomoo services are offered through different technology companies and licensed financial-service entities depending on the country or region. Separate privacy policies may apply to the website or app platform, a brokerage account, an event, an employment application or another specific service. The more specific notice controls for the processing it describes.

Unless this website provides verifiable written information establishing otherwise, it should not be understood as acting on behalf of Moomoo Technologies Inc., Futu Holdings Limited or a licensed brokerage affiliate. Following a link to a Moomoo or Futu service does not make this website the controller of information collected directly by that external service.

This notice may be revised when site functions, vendors, legal requirements or data practices change. Material changes should be reflected by updating the page and its effective date. Continued browsing after an update does not replace any consent that applicable law requires.

Last updated: August 5, 2026.

Contact and Privacy Requests

For a request involving a Moomoo app, brokerage account or regional financial service, use the privacy or customer-service channel identified in that region's account documents, application or privacy notice. This helps direct the request to the entity that actually controls the information.

The following details are Hong Kong-related general contact channels displayed on this website. They may not be the privacy office for every Moomoo service or jurisdiction:

• Customer Hotline: +852 2523 3588
• Partnerships: [email protected]
• Media: [email protected]

When making a privacy request, describe the relevant service, country or region, account relationship and the right you wish to exercise. Do not include your password, one-time verification code or unnecessary identity documents in an initial ordinary email.